Having a Good 1 on 1

Having a good and regular 1 on 1 with your direct reports is, in my opinion, a vital part of staying accessible to your team and giving them the valuable facetime that they need. Knowing that they have the freedom to ask questions, bring up concerns and get some genuine and honest feedback on their…

The Importance of Mentorship

I first started in the tech/gaming/entertainment (maybe gametechertainment?) as a functionality QA Tester at a QA outsource company called Babel. I started at a Montreal office of a UK based company that had just opened shop here in town, as something like employee #10. Basically, the office wasn’t anywhere near done, almost nobody was around…

Don’t Neglect Your Notes!

When I started working at EA, my new manager gave me some time to learn the ropes and pick up as much as I could about the position, the department and what role I would play. He let me get my feet wet a bit at first, and then threw me in. It was a…

QA and KPIs – What Really Matters?

Measuring the success rate of your QA group isn’t always the easiest thing to get a good read on. Any number of factors like size of your team, relationship with the dev group, location, experience level, and a host of other variables can greatly affect not only their performance, but how you can monitor and…

Defining Accountability For Your Team

Accountability is a very important word in the workplace. It conveys meaning, responsibility, attitude, and potential for both success and failure all at the same time. It is a cornerstone for ensuring that each individual team member takes their role in the product seriously, and grounding them so that they remain committed to success. Accountability…