Having a Good 1 on 1

Having a good and regular 1 on 1 with your direct reports is, in my opinion, a vital part of staying accessible to your team and giving them the valuable facetime that they need. Knowing that they have the freedom to ask questions, bring up concerns and get some genuine and honest feedback on their…

The Importance of Mentorship

I first started in the tech/gaming/entertainment (maybe gametechertainment?) as a functionality QA Tester at a QA outsource company called Babel. I started at a Montreal office of a UK based company that had just opened shop here in town, as something like employee #10. Basically, the office wasn’t anywhere near done, almost nobody was around…

Don’t Neglect Your Notes!

When I started working at EA, my new manager gave me some time to learn the ropes and pick up as much as I could about the position, the department and what role I would play. He let me get my feet wet a bit at first, and then threw me in. It was a…

QA and KPIs – What Really Matters?

Measuring the success rate of your QA group isn’t always the easiest thing to get a good read on. Any number of factors like size of your team, relationship with the dev group, location, experience level, and a host of other variables can greatly affect not only their performance, but how you can monitor and…

Making Meetings Matter

Ah, the dreaded meeting. It appears on your calendar at the worst opportunity, a small package of time you had purposely put out of your mind, silently reminding yourself how many useful things you could be getting done instead. Or maybe this is a meeting you’ve called. Now the pressure is on to ensure that…

Defining Accountability For Your Team

Accountability is a very important word in the workplace. It conveys meaning, responsibility, attitude, and potential for both success and failure all at the same time. It is a cornerstone for ensuring that each individual team member takes their role in the product seriously, and grounding them so that they remain committed to success. Accountability…

The Missing Ingredient: Personal Investment

In games and application development, there is a never ending struggle between cost and quality. Every company and every team has analyzed what the best formula is to propel a product forward. Some companies will waffle between the two extremes: push for top notch quality above all else, and then after some internal change, push…